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from Team Tato
We are currently on our hols - eating our body weight in roasties, hanging out with Moodolph, chilling with Chicken and Hotdog - you know the drill.
If there's been a problem with your order - we promise to make it right as soon as the team returns on the 3rd of Jan.
If you need help with anything at all, you can speed things up by giving us all the info we need on our contact us forms.
If have a problem with Game.City, please send an email to: info@thegamescollective.com as we aren't able to help here!
There's no need to get in touch separately, we will be in touch to let you know that we're on the case!
Thanks for an amazing year! See you in Jan!!
Got a burning question?
Take a look through the FAQs listed below
How long do I have to wait for my new games?
We try to get your game into your hands (or at least on your doorstep) within 2 working days if you live in the UK, 1 working day if you ordered next day delivery.
My games still haven’t arrived!
Ah, boo! Delays do happen sometimes, and you can usually trace your parcel online or get in touch with your courier with the tracking info provided. If you’ve done this and are still having issues, Get In Touch with us and we will get it sorted.
Cancelling or amending an order:
Our warehouse Tatos are super speedy and usually dispatch your order within 2 hours of receiving it. For this reason please do check all of your details carefully when you place your order - as we can’t amend your address once it’s been dispatched.
How much is delivery?
Free 48 hour working day delivery on orders over £30 or £1.99 for orders under £30.
I changed my mind!
If you’d like to return your order because you’ve changed your mind or made a mistake, you have 14 days from the time it arrives to request a returns form by getting in touch here
You’ll then have another 14 days to return your unopened game for a refund.
You will need to cover the return postage, and we can’t issue a refund for any non recorded returns that go missing! Please keep hold of your tracking information/proof of purchase in case you need to get in touch with us.
For full information on our returns policy - please check our terms and conditions.
We get it - sometimes you lose a piece, or accidentally spill a drink on some cards whilst wildy acting out a question in Obama Llama - we’ve all done it! Just give us a shout and let us know here - we will do what we can to get you a replacement piece, on us.
Please note that this service is intended to replace the odd part that has genuinely been misplaced - it’s subject to stock availability and issued at our discretion. For more information, check out our Terms & Conditions here.
The games below can be used as expansion packs for the originals:
Game Expansion packs
Blockbuster Blockbuster returns
Colourbrain Colourbrain Mini, Junior Colourbrain, Disney Colourbrain
Muffin Time Rainbow Pack, Pie Pack
Obama Llama Santa Banter
Don’t Get Got Don’t Get got Christmas, Don’t Get Got Shut Up & Sit Down Edition
Scrawl Scrawl 12+, Disney Sketch Tales
Got an amazing idea for a board game? Find out more here
Get in touch
None of the info above float your boat? No worries - we love to hear from you! Just choose an option from the dropdown below and we’ll provide you with a form to get in touch with us.
Questions, questions! We know it’s a pain filling out forms, but if you can put us in the know as much as possible, we can crack on with getting your issue sorted without having to bother you for more info. We will only use the details you provide here to resolve your issue, and will never use it for marketing,or share with anyone else. For more information on how we use your data, check out our Privacy Policy
Get in touch
None of the info above float your boat? No worries - we love to hear from you! Just choose an option from the dropdown below and we’ll provide you with a form to get in touch with us.
[nerdy-form:12088]
Questions, questions! We know it’s a pain filling out forms, but if you can put us in the know as much as possible, we can crack on with getting your issue sorted without having to bother you for more info. We will only use the details you provide here to resolve your issue, and will never use it for marketing,or share with anyone else. For more information on how we use your data, check out our Privacy Policy
Our details:
Returns address: Big Potato, Crocodile Stores Ltd, 35, Moorbridge Road, Bingham NG13 8GG
Address: 74 Tabernacle St, London EC2A 4EA
Phone number: 020 3620 9495
Email address: hello@bigpotato.co.uk
Join the Big Potato Club for FREE and enjoy an entire stack of seriously tasty member benefits.
Join the Big Potato Club for FREE and enjoy an entire stack of seriously tasty member benefits.
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