The Fortune Hotel

How long do I have to wait for my new games?

We try to get your game into your hands (or at least on your doorstep) within 2 working days if you live in the UK, 1 working day if you ordered next day delivery.

My games still haven’t arrived!

Ah, boo! Delays do happen sometimes, and you can usually trace your parcel online or get in touch with your courier with the tracking info provided. If you’ve done this and are still having issues, Get In Touch with us and we will get it sorted.

Cancelling or amending an order:

Our warehouse Tatos are super speedy and usually dispatch your order within 2 hours of receiving it. For this reason please do check all of your details carefully when you place your order - as we can’t amend your address once it’s been dispatched. 

How much is delivery?

Free 48 hour working day delivery on orders over £30 or £1.99 for orders under £30.

I changed my mind!

If you’d like to return your order because you’ve changed your mind or made a mistake, you have 14 days from the time it arrives to request a returns form by getting in touch here

You’ll then have another 14 days to return your unopened game for a refund. You will need to cover the return postage, and we can’t issue a refund for any non recorded returns that go missing! Please keep hold of your tracking information/proof of purchase in case you need to get in touch with us.

For full information on our returns policy - please check our terms and conditions.

We get it - sometimes you lose a piece, or accidentally spill a drink on some cards whilst wildly acting out a question in Obama Llama - we’ve all done it! Just give us a shout and let us know here - we will do what we can to get you a replacement piece, on us.

Please note that this service is intended to replace the odd part that has genuinely been misplaced - it’s subject to stock availability and issued at our discretion. For more information, check out our Terms & Conditions here.

Think you’ll thought up the next best board game? We want to hear all about it! Submit your idea and we’ll take a look.

We’re always on the lookout for fun, creative influencers to help spread the word about our games! Whether you’re a board game fanatic or just love bringing people together for a good time, we’d love to hear from you.

Fill out a quick Creator Registration form to tell us a bit about yourself, and we’ll be in touch if there’s a perfect campaign for you.